Privacy Policy
At MadridTourExperience, safeguarding your data privacy is paramount to us, and we are dedicated to upholding your privacy rights. This Privacy Policy outlines crucial details regarding the collection and utilization of your personal data, as well as the choices available to you concerning your personal information.
By accessing the MadridTourExperience platform through the www.MadridTourExperience.com website (“Site”) or by providing information to us in connection with our services, you acknowledge that you have read and comprehended the terms and conditions of this Privacy Policy.
Data Controller
MadridTourExperience (“we” or “us”) acts as the controller of the personal data you provide to us or that we acquire through the use of the Site.
Collection of Personal Data
We collect personal data from you through interactions and when you voluntarily share it with us via the Site, our services, or surveys. This may include signing up for newsletters, submitting inquiries, booking tours, filing complaints, or posting reviews. Additionally, we may derive anonymous data from personal data, which may be used for business purposes.
You may also share personal data from third parties, such as tour participants or service providers, for which you are responsible for obtaining proper authorization.
Storage of Your Data
The personal data we collect is stored in the US. We implement various security measures to protect your personal data from loss, manipulation, and unauthorized access. However, while we strive to maintain high privacy standards, we cannot guarantee absolute security due to the inherent nature of online activities.
Data Retention
We retain your personal data for purposes including active bookings, service provision, record-keeping for tax purposes, customer service, legal obligations, and agreement enforcement.
Sharing of Personal Data
Your personal data may be shared with third parties for purposes consistent with this Privacy Policy, including affiliated companies, other users of the Site, data service providers, service providers for content editing, legal compliance, and marketing activities. However, we do not sell or exchange your personal data for marketing purposes to third parties.
Your Data Protection Rights
You may have rights regarding your personal data, including access, portability, rectification, erasure, and withdrawal of consent. To exercise these rights or for any inquiries, please contact Customer Support at booking@madridtourexperience.com.
Newsletters and Marketing Campaigns
We may use your personal data for marketing campaigns if you opt-in to receive newsletters or promotional emails. You can opt-out of receiving marketing messages at any time.
Cookies
We utilize cookies and automated tracking technologies to collect certain information from you for various purposes, including enhancing your browsing experience and analyzing website usage. You can configure your browser to block cookies, although this may limit certain website features.
Links to Third-Party Websites
The Site may contain links to third-party sites with different privacy policies. We recommend reviewing the privacy policies of such linked sites before using their services.
Changes to this Privacy Policy
Please review this Privacy Policy periodically, as we may update or amend it without prior notice. Your continued use of the Site constitutes acceptance of any amendments.
Contact Us
For any questions regarding your personal data or this Privacy Policy, please contact Customer Service at email: booking@madridtourexperience.com, text message or call: +1.713.424.8707, or our address: 909 Silber Road No 59, Houston, TX 77024, USA.
