Welcome to
MadridTourExperience’s Cancellation Policy. This document outlines the terms
and conditions regarding cancellations, refunds, credits and reimbursements for
individuals booking tours through our platform (“You”).
How
to Cancel a Booking
To cancel a booking, please contact
MadridTourExperience Support through:
• Email:
booking@MadridTourExperience.com
• Text message or call: +1.713.424.8707
Standard Policy
Cancellation
and Conditions:
– Cancel 30 days before the tour start
date: 90% credit of the tour price.
– Cancel 20 days before the tour start
date: 50% credit of the tour price.
– Cancel 10 days before the tour start
date: 25% credit of the tour price.
– No refunds/credits for cancellations
within 72 hours prior to the tour.
Force Majeure / Non-Unforeseeable Events
You may be eligible for a cancellation credit
due to unforeseeable events (“Force Majeure”) beyond your control.
MadridTourExperience reserves the right to determine what constitutes Force
Majeure. Non-unforeseeable events are non-refundable.
Examples
of Force Majeure include:
– Government-imposed travel restrictions
– Epidemic diseases unusual to an area
– War, civil insurrection, earthquake,
or natural disaster
Non-Unforeseeable
Events:
(a) Death, illness, or injury of a tour
participant
(b) Poor weather conditions
(c) Change of plans
(d) Oversleeping
(e) Changes in flight schedules
(f) Technical problems
Amendments
MadridTourExperience reserves the right
to modify this Cancellation Policy at its discretion. Any changes will be
posted on the site for your awareness. All cancellations credits will be issued
in the form of credit to be used upto 5 years from the date of issue unless
otherwise required by law. All cancellations will be credited after tour date
has passed.
Questions?
Please feel free to contact us if you
have any inquiries regarding our Cancellation Policy. We’re here to assist you.
Contact
Us
For any questions regarding this
Cancellation Policy, please contact Customer Service at email: booking@madridtourexperience.com, text message or call: +1.713.424.8707, or our
address: 909 Silber Road No 59,
Houston,
TX 77024, USA.